Customer stories on camera
Customer Testimonial Videos
Customer testimonial and case study videos: interviews with real clients, filmed and edited for your website, sales team, social media and video ads.
- 750+ conferences · 2,200+ weddings
- Rated 5 stars
- Insured by State Farm: $1M / $2M
- Published prices, book & pay online
What customer testimonial videos includes
Prospects trust other customers more than they trust your marketing. A real customer explaining the problem they had, why they chose you and what changed is one of the most persuasive pieces of content a business can have. It works on your website, in sales conversations and in ads, and it answers objections your own copy cannot.
MacroSnaps films testimonial and case study videos at your customer's location, your office or an event where clients are already gathered. You choose and invite the customers; we prepare the questions with you, guide the interview so the answers are natural and specific, then edit them into a short story with supporting footage of the product, place or people.
Each interview can produce a full case study video, short captioned clips for social media and 15- or 30-second ad cut-downs for YouTube, Google, Facebook and Instagram. Everyone on camera signs a release, and your team approves every edit before anything is published. Edited videos are typically delivered in two to four weeks after filming.
The challenge
Why it matters
Getting natural answers
Customers are not actors. A relaxed interview with good questions produces honest, usable answers.
Scheduling around customers
Customers are giving their time. We keep setups quick and can film several at an event or one location.
One interview, many uses
Sales teams, websites and ad campaigns need different lengths. We cut each interview into several versions.
Deliverables
What we create for you
Testimonial interviews
Two-camera interviews with good lighting and clean audio at your chosen location.
Case study videos
Two- to three-minute stories combining interviews with footage of the product or service in use.
Short social clips
30- to 60-second highlights with captions for LinkedIn, Instagram and Facebook.
Ad cut-downs
15- and 30-second versions for YouTube, Google, Facebook and Instagram ads.
Event testimonial booths
A filming station at your conference or event where several customers record short interviews.
Customer portraits
Still photos of each customer for case study pages and quotes.
Our work
Services
Services for this project
Book any of these online at our published rates.
Need a website, ads or SEO too?
Our sister agency MacroHype puts your photos & videos to work
MacroHype, our sister agency, can feature your testimonials on landing pages and run them as Google, YouTube and social ads to reach new prospects.
How it works
Simple, transparent booking
- 1
Choose your package
Pick the service and number of hours. Every price is published, so there are no quotes to wait for.
- 2
Book & pay online
Enter your date, start time and venue, then pay securely by card. Your slot is reserved the moment you book.
- 3
Your crew is confirmed
We assign a MacroSnaps photographer or videographer for your city and confirm the details by email.
- 4
Receive your gallery
Every photo is edited and retouched, then delivered in a private online gallery in high resolution.
Professional photography doesn't have to be expensive
Why clients choose MacroSnaps
13+ years, 750+ conferences, 2,200+ weddings
MacroSnaps and our parent company MacroHype have been photographing and filming for more than 13 years: over 750 corporate events and conferences and more than 2,200 weddings and private events. Customer Testimonial Videos gets the same experienced crews and standards we bring to every city we work in.
Prices published, not negotiated
Many vendors price by how much they think you can pay. We publish every rate: photography is $250 for the first hour and $100 for each additional hour, videography is $300 for the first hour and $200 for each additional hour, with a 2-hour minimum. Everyone pays the same price.
Insured by State Farm
We carry $1 million per occurrence and $2 million general aggregate liability coverage. If your venue needs a certificate of insurance, we send it before your event.
Our own network, not a marketplace
We are one company with our own photographers and videographers across all 50 states, Washington, DC, Ontario and Quebec, so the quality, editing and delivery standards stay the same wherever you book.
Book and pay online in minutes
Choose your service and hours, pick your date and pay securely. Your slot is reserved the moment you book, and your crew is confirmed by email.
Every image edited
All photos are edited and retouched and delivered in a private online gallery in about a week. Highlight videos are delivered in 2 to 4 weeks with music of your choice.
FAQ
Customer Testimonial Videos: common questions
Do you find customers for us?
No. You choose and invite the customers. We help you prepare them and handle the interview and filming.
Do you write the questions?
Yes. We suggest questions based on your goals and review them with you before the shoot. Customers do not need a script.
Can you film several testimonials in one day?
Yes. At an event or a single location we can usually film several short interviews in a few hours.
Do customers need to sign a release?
Yes. Everyone who appears on camera should sign a release. We can bring a standard release or use yours.
Related solutions
Let's plan your project
Pick your hours and book online, or call us to plan a multi-day or multi-location production.